MySocialSuite Privacy Policy

This Privacy Policy applies to all users before May 23, 2018. Beginning on May 23, 2018, our new Privacy Policy will apply to all new users and all users in the EU/EEA member countries. The new Privacy Policy will be effective on June 23, 2018 for users outside the EU/EEA member countries who signed up for services before May 23, 2018. The legacy version of the Privacy Policy will remain posted here until July 23, 2018 for your reference.

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This section explains the purpose of this Privacy Policy and why we need it. It also explains how changes will be made to this Privacy Policy, if required.

What Data Do We Collect
We collect a range of information so that we can provide the best services to our usersIf you wish to change the way we use your data. This includes basic information we need to register your account, such as your name, email address and payment data, and also other information which helps us tailor the services to meet your needs. This section describes the different types of data we collect and how we collect it.

How We Use Your Data
Whether it be maintaining your account or improving your user experience, we only use your data for the purpose of providing the Services. The ways in which we use your data is listed here.

How We Disclose Your Information
From time to time, we might share your information with our affiliates and third party service providers. This section describes the circumstances where this might be necessary.

How We Communicate with You
We want to stay in touch with our users to keep them up to date on all of the latest news at MySocialSuite, including new Services and changes to our terms or pricing. The various methods by which we can keep in touch are explored here.

How We Protect Your Data
We explain the measures we implement to keep your data secure here.

Your Options
We want to make sure you are happy with the way your data is being used. We aim to provide you with access to your information upon request and, unless we are not allowed to for legal reasons, we will make changes to data if you tell us it is wrong. Your options for controlling your data, and the way we communicate with you, is described here.

Your EU Data Protection Rights
If you are a user in the EU, please see this section for additional information about where your data is stored and transferred and how you can access your data.

Third Party Links and Services
The Services may contain links to third party websites and your use of these links may result in the collection, processing or sharing of information about you. We describe this in more detail here.

Dispute Resolution
We do our best to keep our customers satisfied and, if you have a complaint or concern about the Services you are receiving, we would like you to contact us. If MySocialSuite cannot adequately deal with your dispute, the other options available to you are explained here.

MySocialSuite’s Contact Information
Our contact information is set out here. We always love to hear from you!


Personal Information. This Privacy Policy applies to the personal data of users that is collected or used by JDI Backup Limited, doing business as MySocialSuite (“MySocialSuite”) as set forth more fully below (the “Personal Information”). You should also read our Terms and Conditions which is incorporated herein by reference. When you use our Services, you are agreeing to our rules and policies regarding your data and you expressly consent to us collecting, processing and using and storing your Personal Information, as described below.

Changes to this Privacy Policy. MySocialSuite may modify this Privacy Policy, from time to time to reflect changes in or requirements of the law or modifications or updates to the Services made in accordance with our Terms and Conditions. MySocialSuite will notify you if such change materially affects your rights under this Privacy Policy. Changes will not apply retrospectively and, unless the change is required immediately for legal reasons, notice of the modified terms will be provided a reasonable period prior to the changes taking effect. If you do not accept and agree to this Privacy Policy, then you must not access or use the Services.

The information that MySocialSuite collects in connection with the Services is hosted on servers located in the United States (U.S.), unless otherwise provided. By using the Services, you freely and expressly give MySocialSuite your consent to export your information and data to the U.S.

What Information Do We Collect

Information you give us. When you sign up for a MySocialSuite account, we keep the basic account information you give us, like your name, email address, telephone number, password and payment information. We also collect and store information as you use the Services and each time you interact with MySocialSuite. For example, we store an access token for the social media accounts you connect to MySocialSuite solely to enable you to use the Services. We collect and store information such as daily profile statistics including engagements and audience growth numbers as part of the Services. We also collect information you provide in your MySocialSuite control panel, when you upload user generated content, communicate with us by telephone or email, order or purchase new Services and/or complete forms on our website. We also store information about the Services you purchase, such as the activation code, date of purchase, and information relating to any support issues.

Automatic Information and Cookies. We may collect information about the device you access the Services from, such as the IP address or other unique device identifiers. If you access your MySocialSuite account from a mobile device, that mobile device may also provide us with details of your location. Most mobile devices allow you to disable this functionality.

MySocialSuite uses "cookies" and other technologies to collect data that enable us to better understand and improve the usability, performance and effectiveness of our website. Cookies are files sent to your browser and stored on your computer. MySocialSuite uses cookies to gather general information about your visits to our website, the configuration of your computer and your computer’s interaction with the Services, and stores this information in log files. MySocialSuite uses this information to understand traffic and downloads on our website, enabling us to improve the website, provide the best online experience possible, and improve our customer service. We use the following types of cookies on our site:

  • Strictly necessary cookies - These cookies are essential in order to enable you to move around the website and use its features, such as accessing secure areas of the website. Without these cookies, services you have asked for, like e-billing, cannot be provided.

  • Performance cookies - These cookies collect information about how you use the website. These cookies don’t collect information that identifies you and are only used to improve how the website works.

  • Functionality cookies - These cookies allow the website to remember choices you make, such as the configuration of your computer, to provide enhanced, more personal features.

  • Advertising cookies - These cookies are used to deliver adverts more relevant to you and your interests. They are also used to limit the number of times you see an advertisement as well as help measure the effectiveness of an advertising campaign. They are placed on the website by advertisers and advertising networks, with our permission. They remember that you have visited the site and this information is shared with other organisations such as advertisers. MySocialSuite uses analytics data and the DoubleClick cookies for advertising purposes. You may opt out of the DoubleClick cookie by visiting the Google advertising opt-out page or you may opt out of Google Analytics by visiting the Google Analytics opt-out page. Google has additional information available about their Policy for Advertising based on Interests and Location.

  • Other Technologies - We may also use other Internet technologies, such as web beacons or pixel tags and other similar technologies, to deliver or communicate with cookies and analyze your use of the Services. We also may include web beacons in e-mail messages so that we know when you have opened an email message received from MySocialSuite.

You may disable cookies by changing the settings on your browser. Check the help menu in your browser for further information. Remember that if you disable cookies it is likely to affect how our website works and you may not be able to access or use certain areas of our website or functionality. Unless you have adjusted your browser setting so that it will refuse cookies, our system will place cookies when you log on to our website.

Personal Information regarding children. The Services are not intended for use by individuals who cannot enter a legally binding a contract. Accordingly, MySocialSuite does not intentionally gather any Personal Information about individuals who are under the age of eighteen (18). If you are under eighteen (18) years of age or otherwise lack the capacity to enter into a binding contract do not use our Services. If MySocialSuite becomes aware that it has collected Personal Information from someone under the age of 18, such information will be deleted immediately.

The Personal Information we collect as described this What Data Do We Collect section is controlled by JDI Backup Limited, Unit 6, 5A Little Park Farm, Solent Way, Segensworth, Fareham, Hants, PO15 5SJ

How We Use Your Personal Information

We use your Personal Information to provide you with the Services, administer your MySocialSuite account, send you information about the Services (including updates and modifications), process payments, generate and review reports and data about our user base and Service usage patterns, analyze the accuracy, effectiveness, usability, or popularity of the Services, improve the content and features of the Services and allow us to personalize the content and advertising that you see on the Services. We may use Personal Information to contact you through desktop alerts, SMS/Text messaging, email and live chat in order to provide you with the Services or to send you information about the Services.

In order to integrate our website builder tools and use them with your Google+ profile, we require access to basic information on your Google+ profile, such as your account name, avatar name, social login credentials, as well as the number of friends/followers on your Google+ profile. We also gather information about the activity of your posts, profiles of friends/followers.

The integration with your Google+ account allows us to upload media to your profile/page, for example an image within a post, and enables us to create/delete posts on your behalf.

If you wish to change the way we use your data, see your options below. Please be aware that if you choose not to provide us with certain Personal Information, we may not be able to make Services available to you.

How We Disclose Your Personal Information

We don’t sell or share any Personal Information with unaffiliated third parties, except as provided in this Privacy Policy. We may share your information in the following circumstances:

Third Party Service Providers. We engage third parties to perform certain functions on our behalf. They will have access to your data to the extent needed to perform their functions, but may not use it for other purposes. We require all third parties to process your data in accordance with this Privacy Policy and as permitted by applicable data protection laws.

Partners and Sponsors. Some of the Services are offered or promoted to our customers in conjunction with a partner or sponsor, or another brand or company within The Endurance International Group, Inc. corporate family. To the extent permitted by applicable law, sometimes we might share your information with other third parties with a view to offering you other products and services that we think you may find to be of interest. If you do not wish to receive such offers, please use the unsubscribe link on the email communication you receive or contact us at

Sale of Business. If MySocialSuite is involved in a merger, acquisition, or sale of all or a material portion of its assets, change in corporate control, or insolvency or bankruptcy proceedings, you will be notified via email or a prominent notice will be placed on the website of any such change in ownership or use of your Personal Information as well as any choices you may have regarding your Personal Information.

Compliance With Laws and Policies. MySocialSuite reserves the right to disclose your Personal Information to third parties if we believe that such action is necessary to (1) comply with a law, regulation, or governmental or judicial warrant, rule, order or subpoena; (2) protect and defend the rights or property of MySocialSuite; or (3) enforce the MySocialSuite Terms of Service, including this Privacy Policy.

How We Communicate with You

MySocialSuite may, from time to time, send you emails, desktop alerts or other communications, including: (1) notifications of detected problems with your Service; (2) notifications concerning the expiration of your account; (3) activity status reports; (4) service and software upgrade notices; (5) notices concerning new or related Services from MySocialSuite (or other service providers as discussed in this Privacy Policy); (6) notices concerning enhancements to the Services; (7) price change notices for the Services; (8) notifications regarding suspected unlawful or inappropriate use; and (9) requests for feedback on the Services.

If you wish to change the types of communications you receive from us or opt out of receiving any future communications, you can do so. See your options below.

How We Protect Your Data

General. MySocialSuite has security measures in place to protect against the loss, misuse, and alteration of your data. Personal Information provided to MySocialSuite is stored in secure facilities with access restricted to authorized personnel only. Although we make good faith efforts to store the Personal Information we collect in a secure operating environment, that is not accessible to unauthorized users, we cannot guarantee complete security.

Secure Payments. To provide secure credit card processing when ordering from us, orders placed on our website are processed through a payment gateway which operates under its own privacy policy. If you choose to purchase or license the Services online using a credit card, the credit card information is sent to MySocialSuite using SSL (Secure Socket Layer) encryption, an industry-standard method for protecting data as it travels over the Internet, or a similar encryption technology that may become accepted as an industry standard, or better encryption method, in the future. To learn more about our credit card processing vendors and their respective privacy and other policies which apply when you make a payment through their services, please review the terms of their own privacy policies.

Your Options

Email Communications. If you wish to change the types of communications you receive from us or opt out of receiving any future communications, you may do so by modifying your profile on your control panel, by emailing your request to us at, or by clicking on the appropriate link in any MySocialSuite email communication that you receive.

Correcting Your Personal Information. You can access the Personal Information that we collect via your control panel. You can correct factual errors in your Personal Information on your control panel or by sending a request to Please provide sufficient details regarding the error. To protect your privacy and security, we take commercially reasonable steps to verify your identity before granting access or making any corrections to your Personal Information.

Third Party Services. When you post content to a Third Party Service (such as Facebook or Twitter) using the Services, the content is no longer under the control of MySocialSuite and may remain available to the public. You may need to contact the operator of the Third Party Service to request removal of such content.

Your EU Data Protection Rights

Location of Personal Information and Transfers. MySocialSuite processes Personal Information on our servers in many countries around the world. We may process your Personal Information on a server located outside the country where you live. By using the Services, you freely and specifically give MySocialSuite your consent to export your Personal Information outside of the EEA, including to the US and understand that data stored outside of the EEA may be subject to lawful requests by the courts or law enforcement authorities in the countries in which it is stored.

Access Requests. You have the right to request a copy of the Personal Information we hold about you. MySocialSuite will take commercially reasonable steps to provide you with such access and to correct, amend, or delete information that is demonstrated to be inaccurate or incomplete.

Third Party Links and Services

MySocialSuite may provide links to other third party websites as a convenience to you (collectively, the “Third Party Websites”). Please exercise care when visiting any Third Party Websites. The Third Party Websites have separate and independent privacy policies, notices and terms of use which govern your use of such websites and their use of any information they collect, we recommend you read these policies carefully. MySocialSuite disclaims all liability for Personal Information you provide to any Third Party Websites.

Dispute Resolution

Any questions or concerns regarding the use or disclosure of Personal Information should be directed to MySocialSuite at the address given below. MySocialSuite will investigate and attempt to resolve complaints and disputes regarding use and disclosure of Personal Information in accordance with the principles contained in this Privacy Policy

If MySocialSuite is unable to resolve your complaint, you can escalate the issue in accordance with the dispute resolution procedure set out in the Terms of Service.

MySocialSuite Contact Information

If you have any questions or comments, please contact us at or at the address listed below:

Endurance International Group, Inc.
10 Corporate Dr. Suite 300
Burlington, MA 01803

Updated and Effective as of January 22th, 2018